{"id":335,"date":"2024-08-16T16:54:48","date_gmt":"2024-08-16T21:54:48","guid":{"rendered":"https:\/\/a3security.org\/?page_id=335"},"modified":"2024-09-03T20:47:53","modified_gmt":"2024-09-04T01:47:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/a3security.org\/?page_id=335","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n

Frequently Asked Questions<\/h2>\n\n\n\n

Click the questions to expand details.<\/p>\n\n\n\n

What is an XDR system?<\/summary>\n

An XDR system keeps your computer and devices secure by constantly monitoring for threats and vulnerabilities. It detects unusual or harmful activity in real time, identifying new or hidden risks before they cause damage. If a threat is found, the system can automatically block it or isolate infected files, protecting your devices without requiring any action from you. Plus, it alerts us and provides reports in order to protect you in the future, so you always know your devices are safe. This all-in-one solution adapts to new risks, giving you peace of mind.<\/p>\n<\/details>\n\n\n\n

Do you provide on-site technical support?<\/summary>\n

Yes we do. Depending on where you or your business is located, we provide on-site support for any of your technical needs in all of the Finger Lakes Regions in upstate, NY. Simply contact us<\/a> with your needs and a location to get started.<\/p>\n<\/details>\n\n\n\n

What are signs my computer is infected?<\/summary>\n

If any of the below signs are occurring on your computer, don’t hesitate to contact us<\/a>.<\/p>\n\n\n\n

Pop-up Ads<\/strong>: Persistent and unwanted pop-up ads.<\/p>\n\n\n\n

Browser Redirects<\/strong>: Constantly being redirected to different websites.<\/p>\n\n\n\n

Slow Performance<\/strong><\/p>\n\n\n\n

Changed Homepage or Search Engine<\/strong>: If your browser’s homepage or default search engine changes without your consent, it might be due to adware.<\/p>\n\n\n\n

New Toolbars or Extensions<\/strong>: Unwanted toolbars or browser extensions appearing without your permission could indicate adware.<\/p>\n\n\n\n

Strange Behavior<\/strong>: Programs starting or closing unexpectedly, or the computer restarting on its own, could be signs of malware activity.<\/p>\n\n\n\n

Security Software Issues<\/strong>: Malware often disables or interferes with antivirus or security software.<\/p>\n\n\n\n

Unexplained Files or Icons<\/strong>: New icons, files, or shortcuts appearing on your desktop or in other folders could be a sign of malware.<\/p>\n\n\n\n

Unrecognized Programs<\/strong>: Check your installed programs list for any unfamiliar software that you didn’t knowingly install.<\/p>\n<\/details>\n\n\n\n

I’m concerned about my privacy with someone monitoring my computer.<\/summary>\n

Your Privacy is our priority. Our advanced XDR security tool, protects your systems and your data. Rest assured, it is designed to enhance security, not to invade your privacy.
We are focused on Security, not surveillance. The agent is built to detect and respond to security threats like unauthorized access and malware. It does not monitor personal user behavior or private communications.
The activities monitored by the agent are strictly related to system security. Only authorized personnel have access, and the tool\u2019s operations are fully transparent.
The agent does not collect personal data such as emails, browsing history, or private messages. Its data collection is limited to what is necessary for security purposes.
We configure the agent to comply with industry privacy regulations and best practices, ensuring your privacy is always respected.
Your trust is important to us. We use Wazuh to protect you, not to spy on you.<\/p>\n<\/details>\n\n\n\n

What forms of payment do you accept?<\/summary>\n

We accept payments via credit\/debit card (any bank), check, Paypal, Cashapp, or Venmo. We also accept cash payments for on-site support, as well as checks via mail. Please email us for a mailing address if necessary.<\/p>\n<\/details>\n\n\n\n

I have software problems, can you help?<\/summary>\n

Of course. From Windows, Mac, and Linux… to Quickbooks and Google Chrome, we can help you out with any software related issue you’re having. Simply contact us<\/a> with the issue you’re experiencing and let me see if i can help you out.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Click the questions to expand details.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-335","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/a3security.org\/index.php?rest_route=\/wp\/v2\/pages\/335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/a3security.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/a3security.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/a3security.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/a3security.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=335"}],"version-history":[{"count":19,"href":"https:\/\/a3security.org\/index.php?rest_route=\/wp\/v2\/pages\/335\/revisions"}],"predecessor-version":[{"id":687,"href":"https:\/\/a3security.org\/index.php?rest_route=\/wp\/v2\/pages\/335\/revisions\/687"}],"wp:attachment":[{"href":"https:\/\/a3security.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}